Return Conditions

We accept returns of unused products (with the exception of swimwear and underwear) within 14 days of shipping provided the following Return Conditions are met:

  • Purchase must be returned with the return form included
  • Products returned must be in their unused, original condition with all RW Products tags attached and any related accessories or instruction booklet included.

This does not affect your statutory rights.

Return costs should be paid by the customer.

 

Return Instructions

Please follow instructions below, depending on your return method

Return through local postal service

  1. Place the product in the original shipping box.
  2. Complete the Return Form and include in the box.
  3. Close the box and tape securely
  4. Send the box to the following address:

    American Clothing Associates NV
    ATTN WEB RETURN
    Noorwegenstraat 17
    9940 Evergem
    BELGIUM

Return through DPD Parcelshops 

  1. Place the product in the original shipping box.
  2. Complete the Return Form and include in the box.
  3. Close the box and tape securely
  4. Attach/tape the DPD return label on the outside of the box (you can tape it over the original label).
  5. Return your package at the nearest Parcel Shop (Find it at www.dpdwebparcel.be (link))
 
Where can I find the DPD return label?
 
The DPD retour label should be included in your package, if not, please follow next steps:
  • You ordered using your account
    - Go to your account page (you can find the link at the top right of the page)
    - Look for the order you want to return and click "View Order" on the right
    - Click "Return Order" at the top of your order data
    - A PDF file will be downloaded, you may print this file and use it as the return label

DPD ParcelShop return tariff: € 3.75

 

Return through local postal service

  1. Place the product in the original shipping box.
  2. Complete the Return Form and include in the box.
  3. Close the box and tape securely
  4. Send the box to the following address:

    American Clothing Associates NV
    ATTN WEB RETURN
    Noorwegenstraat 17
    9940 Evergem
    BELGIUM

Local post office tarriffs will apply.

 

Total Zero

Total Zero is the new carbon neutrality commitment from the express parcel company DPD. It will be available to customers in DPD’s major markets from July 2012.

Through Total Zero, DPD will ensure that every parcel sent via its network is carbon-neutral – and at no extra cost to the customer.

Global carbon-neutral parcel shipping.

DPD takes its environmental responsibility seriously. Under the Responsibility program, DPD is committed to reducing the impact of its business on the planet. As an express parcel company, DPD has identified CO2 reduction as both the greatest challenge the company faces and its greatest opportunity to make a difference.

Click here for delivery information