Return Conditions

Return conditions

We accept returns of unused product (with the exception of River Woods Body & Home, swimwear and underwear) of unused products within 14 days of shipping provided the following Return Conditions are met:

  • Purchase must be returned with the return form included
  • Products returned must be in their unused, original condition with all RW Products tags attached and any related accessories or instruction booklet included.

 

Return Instructions

Please follow instructions below, depending on your return method

 

1. Return through River Woods Store = FOR FREE
(except River Woods Nieuwpoort, Aalst, Wemmel and outlets)

  1. Place the product in the original shipping box.
  2. Complete the Return Form and include in the box.
  3. Close the box and tape securely.
  4. Return your package at the nearest River Woods Store (Look for a store near you)

 

2. Return through Pickup parcelshop

  1. Place the product in the original shipping box.
  2. Complete the Return Form and include in the box.
  3. Close the box and tape securely.
  4. Attach/tape the DPD return label on the outside of the box (you can tape it over the original label).
  5. Return your package at the nearest Parcel Shop. (https://www.dpd.com/be_particulieren)
  6. The Pickup parcelshop assistant shall stamp the second form as a proof of delivery.

 

 Where can I find the DPD return label?

  • You ordered using your account
    - Go to your account page (you can find the link at the top right of the page)
    - Look for the order you want to return and click "View Order" on the right
    - Click "Return Order" at the top of your order data
    - A PDF file will be downloaded, you may print this file and use it as the return label

  • You ordered as a guest
    Click here and login using the requested credentials
    - Click "Return Order" at the top of your order data
    - A PDF file will be downloaded, you may print this file and use it as the return label

 

3. Return through local postal service

  1. Place the product in the original shipping box.
  2. Complete the Return Form and include in the box.
  3. Close the box and tape securely
  4. Send the box to the following address:

American Clothing Associates NV
ATTN WEB RETURN
Noorwegenstraat 17
9940 Evergem
BELGIUM

Local post office tarriffs will apply.